What a warm welcome this was.. 
On the other hand, someone comes here, without introducing herself/himself.
Bought a commercial product (
everyone is free to do so), don't have a clue how AI works (
no worries We LIKE to help) and asks out of the blue a solution!!
I think at least someone could TRY to understand the difference between a flight1 product and the product is given here on this forum.
This is not a personal attack in neither way, but heee let's be honest, do you really think AIG people are responsible for issues unknown by people who don't have a clue??
if the original poster, had proper introduced him/herself and told that a commercial product was bought but perhaps he could ask us for some help.. well that's would be a completely different approach.
And please correct me if I am wrong..